Contact KitsuMachi
Need help with an order, product, or something else? We're here to help.
Customer Support
Email: otakuinkchan@gmail.com
When contacting us about an existing order, please include your order number so we can assist you as quickly as possible.
Order Issues
For questions about order status, shipping, tracking, address corrections, incorrect products, damaged products, manufacturing defects, missing items, refunds, or replacements, email otakuinkchan@gmail.com. For damaged or defective products, please include clear photographs of the item and your order number.
Product Questions
Have a question about sizing, materials, product dimensions, care instructions, or product availability? Send us an email before ordering and we'll do our best to help.
Suggestions & Requests
Want to see a KitsuMachi design on a particular product? Have an idea for something you'd like us to offer? Send suggestions to otakuinkchan@gmail.com.
Business & Collaboration Inquiries
For collaborations, partnerships, creator opportunities, or other business inquiries, contact otakuinkchan@gmail.com and include "Business Inquiry" in your subject line.
Privacy Requests
For privacy-related questions or requests regarding your personal information, contact otakuinkchan@gmail.com and include "Privacy Request" in your subject line.
Reach us directly
See our Shipping, Return & Refund, and Damaged Product policies.