Privacy Policy
Last updated: September 16, 2026
KitsuMachi ("KitsuMachi," "we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website, make a purchase, contact us, or otherwise interact with our services.
Information We Collect
Depending on how you interact with KitsuMachi, we may collect your name, email address, billing and shipping address, telephone number, order and purchase information, products and preferences, customer service communications, device and browser information, IP address, website activity and interaction data, and marketing and advertising interaction data. Payment information may be collected and processed by our payment-processing providers. KitsuMachi does not necessarily receive or store your complete payment card information.
How We Use Your Information
We may use information to process and fulfill orders; process payments; arrange production and shipment; send order confirmations and tracking updates; provide customer service; handle refunds, replacements, and order issues; detect and prevent fraud or misuse; maintain and improve our website; understand how customers use our services; measure website and marketing performance; provide marketing communications where permitted; and comply with applicable legal and regulatory requirements.
Production and Fulfillment Partners
Many KitsuMachi products are made to order. To manufacture and deliver an order, necessary order information may be shared with production, print-on-demand, fulfillment, shipping, and logistics providers. This information may include your name, delivery address, ordered products, and other information reasonably necessary to manufacture and deliver your purchase.
Service Providers
We may use third-party companies to operate portions of our business, including ecommerce platforms, hosting providers, payment processors, production partners, shipping carriers, analytics providers, customer-support systems, advertising services, and email providers. These providers may process information as necessary to provide their services to us.
Cookies and Similar Technologies
Our website and the services integrated with it may use cookies, pixels, local storage, and similar technologies to keep website features functioning, remember preferences, maintain shopping sessions, understand website traffic, measure advertising performance, detect fraud, and improve our services. Where required by applicable law, we will request consent before using certain non-essential technologies.
Marketing Communications
If you choose to receive promotional emails from KitsuMachi, we may send information about new collections, products, promotions, or other updates. You may unsubscribe using the unsubscribe option provided in those messages. Transactional communications concerning purchases, security, or customer service may still be sent when necessary.
Information Sharing
We do not sell personal information simply for monetary payment. We may disclose information when reasonably necessary to fulfill an order, process a payment, operate our website, provide customer support, prevent fraud or abuse, comply with applicable law, respond to lawful requests, or protect KitsuMachi, our customers, or others. Certain advertising or analytics practices may be legally defined as "selling," "sharing," or targeted advertising in some jurisdictions. Where applicable, legally required choices will be provided.
International Processing
Our production partners, technology providers, or other service providers may operate in different states or countries. As a result, information associated with an order may be processed outside your state, province, or country of residence.
Data Retention
We retain information for as long as reasonably necessary for the purposes described in this policy, including maintaining business and transaction records, providing services, resolving disputes, preventing fraud, and complying with legal obligations.
Data Security
We use reasonable administrative, technical, and organizational safeguards intended to protect information. However, no online service, electronic transmission, or storage system can guarantee absolute security.
Your Privacy Rights
Depending on where you live, applicable law may provide rights concerning your personal information, potentially including rights to request access, correction, deletion, or certain copies; opt out of certain advertising or data-sharing practices; withdraw consent where processing is based on consent; or appeal certain privacy decisions. Rights vary by jurisdiction and may be subject to exceptions. To submit a privacy request, contact otakuinkchan@gmail.com. We may need to verify your identity before completing certain requests.
Children's Privacy
KitsuMachi is not intended to knowingly collect personal information from children in violation of applicable law. If you believe a child has provided personal information to us improperly, please contact us.
Third-Party Links
Our website may contain links to websites or services operated by third parties. KitsuMachi is not responsible for the privacy practices of independently operated third-party websites.
Changes to This Policy
We may update this Privacy Policy periodically to reflect changes in our services, technology, business practices, or legal requirements. The updated version will be posted with a revised Last Updated date.
Contact Us
For privacy questions or requests, contact KitsuMachi at otakuinkchan@gmail.com.
KitsuMachi · Support: otakuinkchan@gmail.com